Shopping information

I'm having trouble placing an order

If you are having any issues while placing an order, you can reach out to our customer service center for assistance - info@zuatucycling.eu. Our dedicated team will assist you through the shopping process.

What payment methods do you accept

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other major online payment options.

Can I modify my order after placing it

Once an order is submitted, we immediately start processing it, so modifications might not be possible. If you need to change your order, please contact our customer service center as soon as possible.

*How do I know if my order was successful

After successfully submitting your order, you will receive an order confirmation email. This email will contain detailed information about your order and a tracking number.

Payment information

Can I return my order

We offer a 15-day no-questions-asked return policy for standard products. Customized products cannot be returned unless there is a quality issue.

What to do if there is a problem with the product

We provide a 1-year warranty for all our products. If your item is damaged or defective within the warranty period, please contact our customer service center, and we will provide a suitable solution.

How long does it take to process a return

Once we receive and confirm your returned product, we will process your refund within 3-5 business days.

Why does the refund amount exclude delivery?

Shipping costs cover expenses directly related to logistics services. When you place an order, the shipping fee is paid to transport the item from the warehouse to your address. If you decide to return the product and request a refund, the merchant has already incurred these logistics costs. Therefore, it's common practice for merchants not to include shipping costs in the refund amount because these expenses have already been incurred and cannot be refunded to the merchant.

Shop with confidence, 15-day no-questions-asked returns!

Return and refund process

Customers need to contact our customer service center to initiate a return within 15 days of purchasing the item. Once the return request is confirmed, we will provide the return address and further instructions. Customers are responsible for the return shipping costs unless there is a quality issue with the item. Once we receive and inspect your returned item and confirm that it meets the return conditions, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.

Condition of the product

To ensure the product's resellability, all returned items must be in their original condition, including all packaging materials, barcodes, accessories, etc. The item should not show any signs of use, including but not limited to wear, scratches, or any form of damage.

Customized products

As customized products are made according to the specific requirements of customers, they are not eligible for our 15-day no-questions-asked return policy. We only accept returns of customized products if there is a quality issue.

Warranty information

We provide a 1-year warranty for all our products. If your item has any quality issues within the warranty period, you can contact our customer service center, and we will provide a suitable solution.

How can we help you get support

Continuously improving for your satisfaction

We understand that the user experience is key to the success of our products. That's why we are constantly striving to improve our services and products to meet your needs and expectations. We welcome and value your feedback as it fuels our progress. Whether you have any questions, suggestions, or ideas, we are eager to hear them. Only by understanding your needs can we serve you better and provide the best user experience. Please send your ideas and wishes to marketing@zuatucycling.eu.

Order Terms

Our products include standard and custom items. Standard items can be returned without reason within 15 days. Custom items can only be returned due to quality issues. Both types of products come with a 1-year warranty.

Product Consistency

Due to different display devices, the color you see may vary from the actual product. Please refer to the actual product you receive.

Lost Orders

If your order is lost, we will investigate and take appropriate action.

Delivery time

Standard products will be shipped within 1-3 business days. The production cycle of custom products varies based on configuration requirements, so a specific shipping time cannot be provided.